Shipping policy
United States Shipping
Kolf Maison currently ships exclusively within the United States.
Every order is carefully prepared and dispatched with the same attention to detail that defines every Kolf Maison product.
Shipping Time
Estimated delivery time within the United States is:
5 to 9 business days
Delivery timelines may vary depending on destination, carrier logistics, weather conditions, or seasonal shipping volumes.
Delivery estimates begin once the order has been processed and released to the shipping carrier.
Free Shipping
Kolf Maison offers complimentary standard shipping on all orders over $400 USD within the United States.
Orders below this threshold will have shipping rates calculated automatically at checkout.
Shipping costs displayed at checkout represent the full shipping charge for the order unless otherwise stated.
Order Processing
Orders are typically processed within 1 to 3 business days after payment confirmation.
Processing time may extend slightly during holidays, high demand periods, product launches, or limited edition releases.
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Shipping Carriers
Kolf Maison works with reputable shipping partners to ensure secure and reliable delivery.
The specific carrier used may vary depending on destination, order size, and logistical considerations.
All shipments include tracking information so customers can monitor delivery progress.
Delivery Responsibility
Once an order has been transferred to the shipping carrier and tracking information has been issued, the shipment becomes the responsibility of the carrier.
Kolf Maison cannot guarantee carrier delivery schedules or transit times once the package has been released.
If delivery delays occur, our support team will assist in coordinating with the carrier to resolve the issue whenever possible.
Risk of Loss and Delivery Confirmation
Risk of loss transfers to the customer once the shipment has been delivered to the address provided at checkout and confirmed by the shipping carrier.
Delivery confirmation, including carrier tracking records, photographic delivery confirmation, or signature confirmation when applicable, serves as proof of successful delivery.
Kolf Maison is not responsible for lost or stolen packages after delivery has been confirmed by the carrier.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Kolf Maison is not responsible for delivery delays, failed delivery attempts, or lost shipments resulting from incorrect or incomplete address information.
If an order is returned due to incorrect address details, additional shipping charges may apply for reshipment.
Shipping Issues or Carrier Claims
If a shipment is lost or damaged during transit, customers should contact Kolf Maison within a reasonable timeframe so that we can assist with the carrier investigation process.
Carrier investigations may take time depending on the shipping provider and circumstances.
Fraud Prevention and Order Verification
To protect customers and prevent fraudulent transactions, certain orders may be subject to verification or review before shipment.
Kolf Maison reserves the right to delay, cancel, or refund orders that cannot be verified or that appear to involve fraudulent activity.
Future International Shipping
Kolf Maison plans to expand international shipping in the future.
At this time, orders are limited to delivery addresses within the United States.
Contact
For shipping inquiries or delivery assistance, please contact our team:
Email: kolfmaison@kolfmaison.com
Support Hours: Monday to Friday, 9 AM – 5 PM EST