Refund policy
Condition & Packaging Requirements
All returned products must be received in unused, unaltered condition and must include all original packaging and components. This includes original tags, labels, dust bags, protective sleeves, inserts, accessories, documentation, and any accompanying materials provided with the product at the time of purchase.
Items that show signs of use, wear, damage, alteration, or missing components may not qualify for a full refund. Products returned in a condition different from how they were originally delivered may be rejected or subject to a partial refund at the sole discretion of Kolf Maison following inspection.
Kolf Maison reserves the right to refuse any return that does not meet these requirements.
Usage & Wear Verification
Products returned to Kolf Maison must be free of any signs of use beyond reasonable inspection. Any indication that a product has been used on the golf course, transported in play, exposed to outdoor conditions, or otherwise used beyond standard product evaluation may result in the return being declined or a partial refund being issued.
Examples of use may include but are not limited to grass marks, dirt, moisture exposure, worn straps, creasing of materials, club insertion marks, base wear, or stress marks on structural components such as stand mechanisms.
Kolf Maison reserves the right to determine whether a product has been used beyond acceptable inspection.
Event Use & Temporary Use Prohibition
Products purchased from Kolf Maison may not be used for temporary purposes such as tournaments, travel, events, photoshoots, short term use, or similar activities with the intention of returning the item afterward.
Returns that show indications of temporary use may be declined in order to preserve fairness for all customers and maintain the integrity of the brand’s limited production model.
Return Shipping Responsibility
Customers are responsible for all return shipping costs unless otherwise required by applicable law or explicitly authorized by Kolf Maison.
Original shipping charges are non refundable. Return shipping costs, duties, customs fees, taxes, and any related carrier charges are the responsibility of the customer.
Kolf Maison does not provide prepaid return labels unless explicitly stated in writing during the return authorization process.
Customers are strongly encouraged to use a trackable and insured shipping method. Kolf Maison is not responsible for lost, damaged, or delayed return shipments.
Responsibility During Return Transit
Returned products remain the responsibility of the customer until they are received and inspected by Kolf Maison.
If a returned item is lost, damaged, or altered during return transit, the return may be denied. Customers are encouraged to securely package items and insure the shipment for the full product value when sending items back.
Return Timeframe & Processing
Return requests must be submitted within 30 days of the confirmed delivery date.
Once a return request is approved, the item must be shipped back within the timeframe specified in the return authorization instructions. Items returned outside the approved timeframe may not be accepted.
All returned products are subject to inspection upon receipt. If the return is approved, refunds will be issued to the original payment method within a reasonable processing period following inspection and approval.
Processing times may vary depending on the payment provider or financial institution.
Discount Adjustment on Partial Returns
Orders that benefited from promotional pricing, bundle incentives, or tiered cart discounts are subject to recalculation if a partial return is requested.
If returning one or more items causes the remaining order value to fall below the original promotional threshold, the applicable discount will be recalculated based on the revised order subtotal. Any excess discount previously applied will be deducted from the refund amount.
This policy ensures that promotional pricing remains fair and cannot be misused through selective returns.
Example
Customer purchases three items
Kolf Maison Golf Bag — $549
Aura Travel Bag — $269
Head Cover Set — $269
Subtotal: $1,087
15 percent discount applied: –$163.05
Total paid: $923.95
If the customer returns the Head Cover Set ($269)
The revised subtotal becomes $818 which only qualifies for a 5 percent discount.
Correct 5 percent discount on $818 = –$40.90
Over applied discount = $122.15
Refund issued = $269 – $122.15 = $146.85
Kolf Maison reserves the right to recalculate and adjust refunds accordingly in order to maintain the integrity of promotional pricing.
Limited Edition & Special Products
Certain products may be designated as limited production items or special releases. Due to the limited availability of these products, returns may be subject to additional conditions or may be marked as final sale where permitted by applicable law.
Any such conditions will be clearly indicated at the time of purchase.
Chargeback & Fraud Protection
If a chargeback or payment dispute is initiated with a bank, credit card issuer, or payment provider before contacting Kolf Maison customer support, the order may become ineligible for standard return or refund processing while the dispute investigation is underway.
Kolf Maison reserves the right to provide order documentation, shipping confirmations, delivery records, and product condition evidence to the relevant financial institutions in order to contest fraudulent or invalid chargeback claims.
Repeated returns, suspicious activity, or abuse of the return policy may result in future orders being restricted or declined.
Final Determination
All returns are subject to verification and approval by Kolf Maison. The company reserves the right to determine eligibility for refunds, exchanges, or partial refunds based on product condition and compliance with this policy.